Privacy Policy

Privacy Notice

Last Updated: October 27, 2026

Worlds Away Escape LLC (“Worlds Away Escape,” “we,” “us,” or “our”) operates an escape room entertainment business in Winchester, Virginia. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your personal information.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Check-In and Waiver Information

When you complete a waiver or check in for an escape room experience, we collect the information provided through our electronic waiver and check-in system.

This may include participant names, contact information, acknowledgment of our policies, electronic signatures, and information necessary to document participation and consent.

Adults participating with minors may be required to provide information and sign waivers on behalf of those minors.

Website Usage Information

When you visit our website, we and our analytics and advertising providers may automatically collect technical information, including:

IP address

Browser type and device information

Pages visited

Time spent on our website

Referring websites

General geographic location

Interactions with website features

Advertising interactions and conversion activity

This information helps us understand how visitors use our website, improve its performance, and evaluate the effectiveness of our advertising.

Security Cameras and Game Monitoring

For the safety of participants and staff, as well as to provide assistance during gameplay, our escape rooms are monitored using in-room cameras and monitoring equipment.

Game footage may be recorded and retained for security, safety, operational, or legal purposes.

Photos and Media

We may take group photographs following escape room experiences and provide those photographs to participants through our booking or photo delivery system.

Photographs may also be used for promotional purposes when appropriate permission has been obtained.

How We Use Your Information

We use the information we collect to:

Process, confirm, and manage reservations.

Facilitate electronic waivers and participant check-in.

Send booking confirmations, reminders, waiver links, and important reservation updates.

Communicate regarding changes, cancellations, or other booking-related matters.

Send promotional offers, discounts, and business updates when you have opted in to receive marketing communications.

Process payments and maintain transaction records.

Provide customer service and respond to inquiries.

Monitor games and assist participants during their experiences.

Maintain the safety and security of customers, staff, and facilities.

Analyze website traffic and improve our services.

Measure advertising performance and improve marketing campaigns.

Display relevant advertising to website visitors through third-party advertising platforms.

Comply with applicable legal and business obligations.

We do not sell customer contact information or SMS consent information to third parties for their independent marketing purposes.

Cookies, Analytics, and Advertising Technologies

Our website uses cookies, tracking pixels, and similar technologies to improve functionality, analyze website traffic, measure advertising effectiveness, and deliver relevant advertisements.

These technologies may collect information about your browsing activity, device, website interactions, and advertising engagement.

Google Analytics and Google Tag Manager

We use Google Analytics and Google Tag Manager to understand how visitors interact with our website.

These services may collect information such as pages visited, session duration, traffic sources, device information, and website interactions.

We use this information to evaluate website performance, identify opportunities for improvement, and better understand customer interests.

Google Ads

We use Google Ads to advertise our services and measure the effectiveness of advertising campaigns.

Google Ads may use cookies and similar technologies to:

Track conversions resulting from advertisements.

Measure advertising campaign performance.

Understand how visitors interact with our website after clicking an advertisement.

Display relevant advertisements to people who have previously visited our website through remarketing.

Information collected through Google Ads may be processed by Google in accordance with its privacy policies.

Meta Pixel

We use Meta Pixel to measure the effectiveness of advertising on Meta platforms, including Facebook and Instagram.

Meta Pixel may collect information about website visits and interactions, including pages viewed and certain actions taken on our website.

This information helps us:

Measure conversions from Facebook and Instagram advertisements.

Understand the effectiveness of advertising campaigns.

Create advertising audiences based on website interactions.

Display relevant advertisements to people who have previously visited our website.

Improve the relevance and performance of our advertising.

Information collected through Meta Pixel may be processed by Meta in accordance with its privacy policies.

Managing Cookies and Advertising Preferences

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

You can also manage personalized advertising preferences through Google’s advertising settings and Meta’s advertising preferences.

Please note that opting out of personalized advertising does not necessarily prevent you from seeing advertisements. It may simply make those advertisements less relevant to your interests.

Depending on applicable law, you may have additional rights to opt out of certain targeted advertising or data-sharing activities. You may contact us to exercise applicable privacy rights.

SMS / Text Messaging

Worlds Away Escape offers text messaging to communicate important reservation information and, for customers who separately opt in, promotional offers and updates.

Booking-Related Text Messages

By providing your mobile phone number and consenting to receive booking-related text messages, you may receive automated communications including:

Reservation confirmations

Booking details and updates

Electronic waiver and check-in links

Arrival reminders

Important information regarding your scheduled experience

These messages are intended to assist with managing your reservation and preparing for your visit.

Promotional Text Messages

Customers who separately opt in to receive promotional text messages may receive communications regarding:

Special offers and discounts

Upcoming promotions

New escape room experiences

Seasonal events

Other Worlds Away Escape marketing announcements

Consent to receive promotional text messages is optional and is not required to make a purchase or participate in an escape room experience.

SMS Terms and Opt-Out Instructions

Message frequency varies depending on your reservations and communication preferences.

Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to any message.

For assistance, reply HELP or contact Worlds Away Escape directly.

Opting out of promotional text messages does not automatically cancel your reservation or prevent necessary booking-related communications through other available channels.

Mobile Information Privacy

Worlds Away Escape does not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be shared with trusted service providers, including our booking and messaging platforms, solely as necessary to deliver communications and services you have requested.

SMS opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

Email Communications

We may send emails related to your reservation, including confirmations, waiver links, reminders, booking changes, and other important information.

If you have opted in to receive promotional emails, we may also send information about special offers, new escape rooms, events, and other business updates.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in marketing messages or by contacting us directly.

Unsubscribing from promotional emails does not prevent us from sending necessary communications regarding an active reservation or transaction.

How We Share Your Information

Worlds Away Escape does not sell customer contact information to third parties for their independent marketing purposes.

We may share information with trusted third-party service providers when necessary to operate our business, provide services, or conduct advertising and analytics activities.

These providers include:

Booking and Reservation Services

Our booking platform, Off The Couch, processes reservations, customer information, electronic waivers, and related communications.

Payment Processing

Square processes payments, deposits, gift card purchases, and other financial transactions.

Email and Text Messaging Providers

We may share necessary contact information with service providers responsible for delivering reservation confirmations, reminders, check-in information, and authorized marketing communications.

Website Analytics and Advertising Providers

We use services including Google Analytics, Google Ads, and Meta Pixel to understand website usage, measure advertising performance, and deliver relevant advertisements.

These providers may collect or receive information about website interactions through cookies, tracking pixels, and similar technologies.

Depending on the technology and applicable privacy laws, certain advertising-related disclosures may be classified as sharing personal information for targeted advertising.

Legal and Safety Requirements

We may disclose information when required by law, legal process, or when reasonably necessary to protect the rights, property, security, or safety of Worlds Away Escape LLC, our customers, employees, or others.

SMS opt-in information and consent are not shared with third parties or affiliates for their independent marketing or promotional purposes.

Payment Information

Payments are securely processed through Square, our third-party payment processor.

Worlds Away Escape LLC does not directly collect or store full payment card numbers on its own systems.

Square may collect and retain payment information in accordance with its own privacy policies and security practices.

We may retain transaction records, payment confirmations, and other information necessary for accounting, customer service, and legal compliance.

For additional information about how Square handles payment information, please review Square’s Privacy Policy.

Data Security

We take reasonable administrative, technical, and operational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

We also rely on third-party service providers to maintain appropriate security measures for information processed through their systems.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our services.

Maintain reservation and transaction records.

Respond to customer inquiries.

Document participation and electronic waivers.

Meet legal, accounting, and insurance requirements.

Protect our legitimate business interests.

Security camera recordings may be retained temporarily and automatically overwritten as part of our normal recording procedures.

Certain recordings may be retained longer when necessary for safety investigations, security concerns, legal matters, or other legitimate business purposes.

We do not sell security recordings or share them for unrelated marketing purposes.

Your Choices and Privacy Rights

You may request to access, correct, or delete personal information maintained by Worlds Away Escape LLC by contacting us directly.

We will review and respond to requests in accordance with applicable law.

Certain information may need to be retained for legitimate business purposes, including transaction records, signed waivers, legal obligations, and security documentation.

You may also:

Unsubscribe from promotional emails.

Opt out of SMS communications by replying STOP.

Manage cookies through your browser settings.

Adjust personalized advertising preferences through Google and Meta.

Request information about how your personal information is collected, used, or shared.

Exercise applicable rights regarding targeted advertising and personal information processing.

Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through our website without appropriate parental or guardian authorization.

Minors may participate in our escape room experiences when accompanied or authorized by an appropriate adult in accordance with our participation and waiver policies.

Information regarding minors may be provided by a parent, legal guardian, or authorized participating adult as necessary to complete required waivers and facilitate participation.

If we become aware that personal information has been collected from a child under 13 in violation of applicable law, we will take appropriate steps to address the information.

Third-Party Websites and Services

Our website may contain links to third-party websites, booking services, payment processors, or other external resources.

These third parties operate under their own privacy policies and practices.

Worlds Away Escape LLC is not responsible for the privacy practices or content of third-party websites.

We encourage visitors to review the privacy policies of any third-party services they use.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

The most current version of this Privacy Policy will be available on our website.

If you have questions about this Privacy Policy, your personal information, or our communications practices, please contact: